Return | Miss June Paris

At Miss June, we want everything to be simple: if an item doesn’t suit you, you can request a refund or choose a store credit to use on your next purchase, thanks to our automated returns process.

Returns process (simple & fast)

1. Prepare your parcel with the items you wish to return (in their original condition).
2. Add your invoice or a note including: First name + Last name + Order number (9 letters) + item references.
3. Keep your Miss June box (even when returning items) and place the pieces back in their original pouch (or the pouch provided).
4. Start your return request here: Access the returns form

European Union (EU)

Timeframe: returns are accepted within 15 days of receiving your order.

Return shipping costs: at the customer’s expense (including during promotional periods).

Item condition:

• Items must be unworn, unwashed, unused, and unstained.
• Items must be returned in their original packaging, with all tags still attached.
• If the item includes components (e.g., belt, lining, accessories), they must be included.

Non-returnable items (hygiene): beauty products, jewelry, and swimwear.

A return may be refused if the item is no longer resalable (damaged, worn, stained, or incomplete).

Refund: processed within a maximum of 10 business days after your parcel is received at our offices.
Store credit option: if you prefer, we can offer a store credit for your next purchase.

Outside the European Union (rest of the world)

Return shipping costs: at the customer’s expense.

To arrange your return, use our automated process: Access the returns form.

Damaged item / claim:

If you received a damaged item or notice a defect, please submit your request via: the returns form (do not send it back as a standard return without prior validation).

USA customers: you can now return your items to a local address in the United States, for a simpler and faster return. Start your request here: Access the returns form to receive instructions.

Items must be returned within 15 days of receiving your order.

Not sure about your item? No worries — we’ll guide you every step of the way.

To start your return in just a few clicks, use our automated process: Access the returns form

To process your request quickly, please provide:

• Your order number (9 letters) and the order date
• The reference of the item concerned
• The reason for the return

Once your request is submitted, you’ll receive Colissimo instructions to finalize your return easily.

Important information: return shipping costs are the customer’s responsibility.

Little extra: you can keep your Miss June box, even if you’re returning an item.

Would you like to return an item shipped with DHL Express? No worries — it only takes a few clicks.

Access the returns form

To process your request quickly, please provide:

• Your order number (9 letters) and the order date
• The reference of the item concerned
• The reason for the return

Once your request is submitted, you’ll receive DHL instructions to finalize your return easily.

Important information: return shipping costs are the customer’s responsibility, regardless of destination.

Little extra: you can keep your Miss June box, even if you’re returning an item.

No worries — everything is designed to be simple and fast: you have 15 days from the date you receive your order to submit your return request.

To get started, please complete the online questionnaire: Access the returns form

Once the questionnaire is completed, you can choose the option that suits you best:

• Refund for the returned items
• Store credit for the value of the returned items, to use on a future purchase

How to prepare your parcel

1. Prepare your parcel with the items you wish to return (in their original condition).
2. After approval, you will receive a document to print containing a QR code. Print it and place it inside the parcel with your items.
3. Then send your parcel using the carrier of your choice (tracking recommended).

Why the QR code? It helps our logistics team identify your order faster, which speeds up the processing of your return and helps us take care of you as quickly as possible.

Important information: return shipping costs are the customer’s responsibility, regardless of destination.

Little extra: you can keep your Miss June box, even if you’re returning an item.

We recommend keeping your proof of postage until your request is fully completed, in case your parcel gets lost on the way.

We totally understand — when you send a parcel back, you want everything to be handled quickly and clearly. Rest assured: as soon as we receive your return at our facilities, we do our best to process it as fast as possible.

If you choose the store credit option: as soon as your return parcel is received, you will receive your store credit for the value of the returned items.

If you choose the refund option: the refund is generally processed within 10 business days after your return parcel is received.

If you haven’t heard from us beyond these timeframes, don’t worry — simply contact us via the contact form and include your proof of postage details (receipt / tracking). We’ll check it for you and get back to you quickly.

Unfortunately, we’re not able to offer direct exchanges.

The simplest option is to return the item and then place a new order for the size or style you’d like. This also lets you choose the option that suits you best when returning: a refund or store credit.

To start your return in just a few clicks: Access the returns form

We know that making a return can feel a little stressful, so we keep things as simple and clear as possible ❤️

Shipping side: since you send the return parcel yourself, please make sure to keep your proof of postage and, most importantly, your tracking number. Depending on the carrier you choose, you’ll be able to track your parcel directly on their website.

Miss June side: after you complete the returns questionnaire, you’ll receive an email with a document to print that includes a QR code. Simply place it inside the parcel with the returned items.

As soon as your parcel is received at our facilities, our logistics team scans the QR code to identify your order quickly, and you will automatically receive an email update on the status of your return.

In any case, we’re here for you: you can message us anytime via customer service messaging.

For your return to be accepted and processed quickly, items must be sent back in a condition that allows them to be resold. Please make sure you follow these conditions:

• Items must be unworn, unwashed, unused, and unstained (no stains, no odors, no traces of deodorant/makeup).
• All tags must still be attached to the item.
• Items must be complete: if the style includes elements (e.g., belt, lining, accessories), they must be returned with the item.
• Please return the item ideally in its original pouch (or the pouch provided). You may keep your Miss June box, even in case of a return.

Non-returnable items (hygiene): beauty products, jewelry, and swimwear.

Important: a return may be refused if the item is no longer resalable (damaged, worn, stained, or incomplete).

For faster processing, don’t forget to place inside your parcel the printed document with the QR code you received by email after submitting your request.

Start your return: Access the returns form

No — you are free to choose the carrier that suits you best.

You can return your parcel with Colissimo, DHL, or any other carrier of your choice, depending on the price, delivery time, or the most convenient drop-off point for you.

Our recommendation: always choose a shipment with tracking.

• Keep your proof of postage and your tracking number until your return is fully completed.
• Tracking allows you to follow your parcel directly on the carrier’s website.
• If there is any delay or blockage, this information helps us assist you faster.

Please note: after completing the returns questionnaire, you will receive a document to print with a QR code. Simply place it inside the parcel so our logistics team can identify your order faster upon receipt.

To start your request: Access the returns form

Don’t worry — it can happen (spam filters, delivery delays, incorrect email address, etc.). We’ll sort it out quickly.

1) Check your spam / junk folder

Please check Spam, Junk, Promotions (Gmail), or Other. You can also search for “Miss June” or “return / QR code”.

2) Make sure the email address is correct

The QR code email is sent to the address linked to your order / customer account. If you use multiple addresses, please check the one used at checkout.

3) Retrieve it from your customer account

You can also find your return request in your customer account under My Alerts / Return a parcel: Access the returns area

4) Request a resend

If you still can’t find it, please contact us via customer service messaging and include:

• Your order number
• The email address used for the order
• Optionally, a screenshot showing the email isn’t appearing (optional)

We will resend the document with the QR code so you can complete your return without delay.

We understand — when you make a return, you mainly want to know when and how you will be refunded. Here’s how it works at Miss June:

Refund timeframe

If you chose the refund option, it is generally processed within 10 business days after your return parcel is received at our facilities.

Payment method

The refund is issued to the same payment method used for your order (credit/debit card, PayPal, etc.).

Good to know

• After we confirm the refund, your bank/payment provider may take a little time to display it on your account (depending on the institution).
• Please keep your proof of postage and your tracking number until everything is fully completed.

If you haven’t heard from us beyond this timeframe, don’t worry — message us via customer service messaging and include your proof of postage (receipt / tracking). We’ll check it for you and get back to you quickly.

We understand — it can happen (travel, unexpected circumstances, postal delays, etc.). To be fully transparent:

The return period is 15 days from the date you receive your order. After this deadline, your return may:

• be refused and sent back to you, or
• be accepted as an exception, depending on the situation and the condition of the item.

Good to know: in some cases, if a late return is accepted, the proposed solution may be store credit (rather than a refund), to remain fair while still offering you a solution.

The easiest option: start your request via the returns form. Our team will review your situation and get back to you with the most suitable solution.

And to avoid any surprises, please keep your proof of postage and your tracking number: it helps us quickly confirm the return shipping date if needed.

Good question — to avoid any mistakes and process your return as quickly as possible, the return address is provided to you after you submit your request.

To get started, please complete the questionnaire here: Access the returns form

After your request is approved, you will receive by email:

• a document to print with a QR code (to place inside the parcel),
• and the return instructions, including the address to use depending on your country.

Special case: USA customers

For our US customers, a local return address in the United States may be offered to simplify the process. The exact address will be included in the instructions sent after your request.

Tip: before shipping your parcel, make sure you use the address provided in the instructions and keep your proof of postage + tracking number.